Contact

Get in touch

Spotted an outdated policy? Have a question a guide didn't answer? Found a broken link or a photo that doesn't match the caption? All of it goes to the same inbox, and a real person (the one who runs this site) reads every message.

Email: [email protected]

Corrections we act on are published in the corrections log, with what the page used to say and what replaced it — so you can check whether something you read here has since been revised.

What to expect

• Visa or entry policy corrections — treated as urgent. We aim to verify against an official source and update the page within 72 hours.
• Factual corrections elsewhere (prices, station names, opening hours) — usually verified and fixed within a week.
• General questions about planning a trip — we answer these, but can't replace the personalized itinerary review offered on the trip planner.
• Press and journalist inquiries — happy to comment on China's visa-free expansion, inbound tourism trends, or provide the sourced statistics on our tourism statistics page. Same email, please note "press" in the subject line.
• Embedding our tools — the visa checker is free to embed on any site; see the embed page for the code. No need to ask first, but let us know if you'd like a different size or format.

What we can't do

This is a guide site run by one person, not an agency or a consulate. We can't apply for a visa on your behalf, check the status of an application, contact a Chinese authority for you, or intervene if something goes wrong while you're travelling. For anything urgent while you are in China, your embassy is the right contact, not us.

We also can't confirm that a policy will still apply on your travel date. Entry rules are piloted, extended and occasionally paused, and individual ports apply them differently. What we can tell you is what the official source said on the date printed on the page, and which source to check yourself.

About reply times

Mail is read from Beijing, which is UTC+8. If you write from Europe or the Americas, a reply will usually land overnight your time rather than the same day. There is no support queue behind this address and no auto-responder — a slow reply means one person hasn't got to it yet, not that the message was lost. If something looks urgent and factual, such as a policy page that has gone out of date, say so in the subject line and it jumps the queue.

We don't have a phone line or live chat — email is genuinely the fastest way to reach us, since it goes directly to the person who can act on it.